Continuing Studies English Help

Thank you for visiting the Continuing Studies English program's Help page. You will find answers to Frequently Asked Questions (FAQ), a listing of Program Policies, and directions to request assistance if you are unable to find an answer to your question and need to contact a member of our program team. 

FREQUENTLY ASKED QUESTIONS (FAQ) | PROGRAM POLICIES | REQUEST ASSISTANCE


Frequently Asked Questions (FAQ)


FAQ: Overview

How much work is required outside of the classroom?

Each course varies in the amount of work required outside the classroom, but all courses require students to use specific textbooks, articles, and other materials. Because the classes are not full-time, the time spent in class requires out of class study including required readings and projects.

Is there an age requirement to take classes with the program?

Each incoming Continuing Studies English student must be at least 18 years old at the time they begin classes with the program.

Will I receive a diploma or certificate at the end of my class?

No, we do not award certificates or diplomas at the end of class. However, students earn an official grade report and transcript from Georgetown University. Students can print off their final grade report (Click HERE) and can request an official transcript (Click HERE) from Georgetown University as proof of their program completion two weeks after the last day of class. Students also can print an official confirmation of enrollment (Click HERE) at any time.

What qualifications do faculty have to teach in the program?

Each faculty member has a master's degree in TESOL, Applied Linguistics, or a related field.

What is the placement test requirement?

All students are required to take a placement test before classes begin to determine their correct placement into the course section. Your (emailed) confirmation of enrollment in the course will include your placement test appointment. If you are unable to attend at the appointed time, you must contact Continuing Studies English Program Officer Regan Carver at 202-687-4592 or CSEnglish@georgetown.edu to make alternative arrangements.

Please note that your enrollment will not be complete until you take your placement test. All placement tests are held at the Georgetown Intercultural Center (ICC) building's English as a Foreign Language Computer Lab. You will receive an email with your final course placement including building, classroom, and required textbooks.

Important: The Continuing Studies English program reserves the right to move students to a different level of a course if placement test results or first class diagnostic testing warrants it. All such moves will be completed in the first week of classes with no additional charge to the student.

If your placement test results indicate that you do not meet the minimum English proficiency level required for admission to the Continuing Studies English (CSE) program, you will receive a 100% refund of your course tuition payment minus a nonrefundable $50 administrative fee per course enrolled.

Please note: No student transfer requests will be accepted after Sept. 4. There are no tuition refunds for withdrawals completed after Sept 12.

What will the placement test be like?

Take the unscored online practice placement test to preview the types of questions that you will find on the real test. Continuing Studies English uses the Interpretive Listening and Reading sections of the ACTFL Assessment of Performance toward Proficiency in Languages (AAPPL) as our placement test.

Practice Test Instructions:

  1. Make sure your computer meets the technical requirements: 
    The practice placement test requires an up-to-date web browser, laptop or desktop computer, high-speed internet connection and a set of audio headphones.
  2. Take the practice AAPPL placement test:
    1. Interpretive Listening Section Practice Test (Click HERE)
      Note: Click the "Sign In" button to begin.
    2. Interpretive Reading Section Practice Test (Click HERE)
      Note: Click the "Sign In" button to begin. 

Technology System Check (if necessary):

If you cannot access either of the practice placement tests, use this LINK to test your computer software and internet connection. After clicking the link, the AAPPL Measure System Check web site will automatically test your internet speed, web browser, and other technical requirements and provides suggestions for system upgrades (See screenshot below). If you are still unable to make progress from this page, contact the Continuing Studies English office at 202-687-4592 or via email at CSEnglish@georgetown.edu for further assistance.

(See screenshot below)
Screenshot of practice placement test for Continuing Studies English

FAQ: Course Enrollment Information

How do I register for Continuing Studies English classes?

1. Go to the "Course Information Section" on the Continuing Studies English (CSE) home page
a. Go to the Continuing Studies English home page at http://cledsp.georgetown.edu/cse.
b. Click the "Course Information" button to access a list of classes offered by our program.

(See screenshot below)

2. Browse the "Course Information" section
Click the three “expanding” course links to view Conversational English, Business English, and TOEFL Test Prep course information.

(See screenshots below)
Screenshot #1: unexpanded view:

Screenshot #2 - expanded view:

3. Go to the "Course Section Registration" pages
Click the “Course Description & Registration Link” hyperlinks to access each course section's online registration page. The registration page includes an extended course description, required language proficiency, placement testing information, and an "Add to Cart" button to begin the online payment process.

(See screenshot below)

4. Select the "Add to Cart" button to begin course registration process
After choosing a course section, click the "Add to Cart" button at the bottom of the "Course Registration" page to register for the course.
Note: If course registration is not active, click the “Request Information” button to receive a reminder email when course registration opens.

(See screenshot below)

5. Checkout: Shopping Cart Page #1
a. If the program's 10% “Early Registration” discount is available, select the "Early Registration" drop-down box at the “Checkout: Shopping Cart” page.

b. Next, click the “Update Total” button to apply the discount to your tuition.

(See screenshot below)

6. Checkout: Shopping Cart Page #2
Click the “Continue Checkout” button to move to the next stage of course registration.

(See screenshot below)

7. Profile Page #1
If you are a new student in the Continuing Studies English program (regardless of whether you are already a regular Georgetown University staff member or student with a Net ID), select the “I am a new student” option and click the “Create Profile” button to move to the next step of registration.

Note: If you are a returning student or are returning to finish a previously started application, select the "I am a returning student" option, enter your NetID and Password and click the “Sign In” button. Click HERE to skip to step 10 of this guide.

(See screenshot below)

8. Profile Page #2
Insert requested personal information on the personal profile page and click the “Continue Checkout” button on the bottom of the page.

(See screenshot below)

Note: If you receive a “Validation error” after clicking "Continue to Checkout" it means that you did not fill in all required fields. If you delay too long the site may “time out” and you will need to close your web browser and start over.

9. Profile: Set (Temporary) Password Page
a. Create a unique and temporary password at the following screen.
b. Then click the “Continue” button

Important: Please save this temporary password. You need it to create your Mandatory Georgetown User (NETID) Password. 

(See screenshot below)

10. Receive “Welcome to the MySCS Student Portal” email
After you create your password, you will get an email titled “Welcome to the MySCS Student Portal.” This email includes your NetID (student username) and nine-digit GUID (student ID number). Please save this important information.

(See screenshot below)

11. Payment Page #1
To complete your enrollment, you need to pay by credit or debit card (Note: Continuing Studies English can ONLY accept credit or debit card payments in US dollars).
a. Select “Pay immediately by Credit Card.” (Note: DO NOT choose the “I would like to pay by another method” option).
b. Click the “Continue Checkout” button after you are positive you would like to finalize payment for the course.

(See screenshot below)

Note: After you have completed your transaction, if you would like to add another course, do not click “Keep Shopping.” Instead, return to step #1 of this guide to select a new course from the Continuing Studies English home page at http://cledsp.georgetown.edu/CSE.

12. Payment Page #2
On the next screen:
(a) confirm that you have received any necessary early registration discounts if applicable
(b) answer the Questionnaire question(s)
(c) Check the “I have read and understand…” to confirm you have read and understand the Continuing Studies English Terms and Conditions and
(d) click the “Continue Checkout” button to progress to the next screen.

(See screenshot below)

13. Payment Page #3
Insert your credit card information and click the “Submit Payment” button to process the transaction.

(See screenshot below)

Note: your card may be denied if you are using an international bank account that has not be activated for US transactions. If you experience trouble with your transaction, contact your bank immediately to confirm that you are able to make US dollar transactions.

14. Payment Confirmation Page
After your payment is accepted you will be forwarded to the Payment Confirmation screen. Print a copy of this screen for your records by clicking the “print this page” hyperlink.

(See screenshot below)

15. Payment Confirmation Email
You will also receive an email with further instructions and confirmation of your enrollment in the course. Note: If you do not receive this email, check in your junk and spam email folders. If you still cannot find the email, contact the Continuing Studies English office via telephone at 202-687-4592 or via email at CSEnglish@georgetown.edu.

(See screenshot below)

16. Create your Mandatory Georgetown NetID Password

Click HERE for directions to create your mandatory Georgetown NetID Password using the temporary password you created in Registration Step #9 and the NetID you received in Registration Step #10.

Does the Continuing Studies English Program offer financial aid and/or payment plans?

Continuing Studies English does not offer any financial aid or payment plans. Students are responsible for identifying and securing alternative financial assistance.

I am an international student. Can the program assist with my visa documents? Will Continuing Studies English provide me with visa paperwork?

The Program does not provide any assistance with visa documents or facilitate international student status. However, any person with a legal education or work visa status in the U.S. may enroll in Continuing Studies English.

Do Continuing Studies English courses meet the J-1 au pair visa educational study requirements?

Continuing Studies English courses are approved by the State Department to help meet J-1 visa requirements.

FAQ: Location and Transportation Options

Where do I go to take the placement test?

Each regularly scheduled placement test is held in Room 215 of the Intercultural Center (ICC) on Georgetown's main campus. Follow this link to find detailed directions to reach the building from around the DC metro area: https://cledsp.georgetown.edu/Directions-to-Placement-Test

(See the screenshot below to view the ICC building's location in relation to other campus buildings).

Where are the Georgetown University Continuing Studies English classes offered?

Classes are held on the main campus of the University at 37th and O Street NW, Washington, DC. See driving directions for more information.

How will I know where my classes will be held?

Soon after taking the placement test you will receive an email with your final course assignment, building, and classroom. If you experience difficulty in finding your class after receiving your room assignment, you can use the Georgetown Campus Map or contact CSE Program Officer Regan Carver at 202-687-4592 or CSEnglish@georgetown.edu.

Where can I park when I attend Continuing Studies English classes?

After completing the placement test, each registered student will receive a pass to park in the Southwest Garage for an evening and weekend flat fee of $4 per class meeting. The parking lot can be reached by entering campus from Canal Road. Call the Georgetown Office of Transportation Management at 202-687-4355 for more detailed parking information.

You may also look up nearby garages if the SouthWest lot is full by using the following website: washingtondc.bestparking.com. See the public transportation FAQ question below for alternatives to driving to campus.

Is there public transportation to Georgetown University?

Washington's Metro subway and bus system (WMATA) provides convenient and inexpensive transportation within the Washington metropolitan area, including service to the nearby suburbs of Maryland and Virginia.

Georgetown also provides a free shuttle bus service Georgetown University Transportation Shuttle (GUTS) to and from the University. There are five routes: Law Center, Wisconsin Ave., Rosslyn Metro (Blue and Orange Lines), Dupont Circle Metro (Red Line) and Arlington Loop (including Clarendon Metro on the Orange Line). For detailed information on transportation around Georgetown and the greater DC area, see the Campus Life Transportation page.

FAQ: Student Account (Password) Management

What is my NetID?

The NetID is your Georgetown User Name.

What is my GUID?

The GUID is your Georgetown student ID number.

When will I receive my NetID and my GUID?

After you create your student profile when you register for a course, you will get an email titled “Welcome to the MySCS Student Portal.” This email includes your NetID (username) and your nine-digit GU (Georgetown University) ID number.

Please save this important information. You need your NetID and GUID to:

  1. Check your Georgetown University Email
  2. Take your placement test
  3. Get your class assignments on Blackboard
  4. Order your transcript
  5. Enroll in other courses at Georgetown University

(See screenshot below)

When will I create my Temporary Password?

You will create a temporary password  when you register for your class. It is Step #9 in the "How do I register for Continuing Studies English Classes" instructions. 

Important: Please save this temporary password. You need it to create your Mandatory Georgetown User (NETID) Password. If you are unable to remember your temporary password, contact Continuing Studies English Program Officer Regan Carver immediately at 202-687-4592 or csenglish@georgetown.edu.

(See screenshot below)

 

How do I create my mandatory Georgetown NetID Password?

To create your Georgetown NetID Password, you have to enroll in Georgetown’s Self-Service NetID Password Management System.

1. Go to https://password.georgetown.edu. Enter your NetID (username) and click “I agree.”

(See screenshot below)

2. Click “Continue” on the next screen.

(See screenshot below)

3. Enter your NetID (that you received in the "Welcome to the MySCS Student Portal" email), and the temporary password you created during Step #9 in the "How do I register for Continuing Studies English Classes." Then click continue.

(See screenshot below)

4. Select three security questions from the drop-down menus and type your answers to the questions. Pick questions that you will remember the answers to. Once you have filled out all of the answers, click “continue.”

5. On the next screen, click “continue.”

6. You will automatically be taken to the Password Station homepage. Click on the green “Change Password” icon.

(See screenshot below)

7. Enter your Temporary Password in the “Old Password” space. Create a new password and enter it in the “New Password” space. Type your new password again in the “Confirm” space. Remember, your new password must meet the requirements listed on this web page. Be sure to pick a password that you will remember, or write your password in a safe place. Click “continue.”

(See screenshot below)

8. If you have entered everything correctly, you will see the screen below, with two green check marks.  Congratulations! You have changed your password. Click “sign out.”

(See screenshot below)

9. Remember your new password!

10. Note: if these steps do not work, contact Continuing Studies English Program Officer Regan Carver immediately at csenglish@georgetown.edu or 202-687-4592.

How can I change or reset my NetID password?

If you have already created your NetID Password at http://password.georgetown.edu, click HERE for NetID Password change and reset instructions.

If you are unable to change your Georgetown NetID Password, contact Georgetown's Main Campus Helpdesk 24/7 at help@georgetown.edu or (202) 687-4949. They will assist you with your password reset. If they are unable to help you, contact Continuing Studies English Program Officer Regan Carver at csenglish@georgetown.edu or 202-687-4592 for further assistance.

How do I request support for any other unlisted student account access questions?

Contact Georgetown's Main Campus Helpdesk 24/7 at help@georgetown.edu or (202) 687-4949 for all tech support questions. If they are unable to help you, contact Continuing Studies English Program Officer Regan Carver at csenglish@georgetown.edu or 202-687-4592 for further assistance.

FAQ: Georgetown Google Apps, Email & Blackboard


How do I access my Georgetown Google Apps & Email Accounts?

Access your Georgetown Google Apps (including Georgetown Gmail) account at http://apps.georgetown.edu using your Georgetown NetID and NetID Password. Check your email at least ONCE A DAY. Your instructors will email only your Georgetown email account. All academic updates will be sent to your Georgetown email.

(See Screenshot below)

How do I access my Blackboard course site?

Access your Georgetown Blackboard course site at http://campus.georgetown.edu using your Georgetown NetID and NetID Password.

How can I request help for a Blackboard issue?

Georgetown's Main Campus Helpdesk can be reached 24/7 at (202) 687-4949 or help@georgetown.edu if you are unable to access your Blackboard course site. If you are not correctly enrolled in your Blackboard course site, contact Continuing Studies English Program Officer Regan Carver at csenglish@georgetown.edu or (202) 687-4592.

Student Document Request


Official Transcripts

Students who have completed a CSE term may request an official Georgetown University transcript through the University Registrar Office.  Please carefully review the conditions for issuance of transcripts. Official Transcripts contain the Georgetown University seal, the signature of the University Registrar, and reflect each student's complete academic record. 

Directions:

  1. Click HERE to download the Continuing Studies English transcript form.
  2. Submit the signed and completed form to the University Registrar via mail, fax or email to univregistrar@georgetown.edu.
    Note: each request must include the student's nine-digit GUID number.

Conditions for Issuance of Transcripts:

  1. Not available until two weeks after the last day of your Continuing Studies English course.
  2. Currently, there is no charge for requesting this document.
  3. All financial obligations to the University must be settled.
  4. Transcripts will only be made available for delivery via US mail or by pick-up (with picture ID) at the Registrar's office in basement room G-01 of the White Gravenor Building on Georgetown's main campus [Map Link HERE].
  5. Transcripts will not be faxed or emailed.

How do I print my Confirmation of Enrollment?

After enrolling in a CSE course, you will be able to print your Confirmation of Enrollment by logging into your student account at the My Continuing Studies English Student Portal. Select "My Enrollment History" to see a list of courses for which you can print records.

Directions:

  1. Login HERE
  2. Click “My Enrollment History” from the left-side menu
  3. Select course (from either "My Current Courses" if the course is ongoing OR "My Completed Courses" if your course has ended)
  4. Choose report type from dropdown
  5. Click "Print" button

FInal grade report / confirmation of enrollment

Students may print a Final Grade Report or a Confirmation of Enrollment letter for each individual course. A Final Grade Report is available two weeks after completing a CSE course and the Confirmation of Enrollment is available any time after the start of the class. To request a Final Grade report or a Confirmation of Enrollment, follow these instructions:

  1. Log into the My Continuing Studies English Student Portal with your Georgetown NetID and password.
  2. Click "My Enrollment History" from the left-side menu.
  3. Select the course you have completed.
  4. From the drop-down menu, select "Student Grade Report" or "Confirmation of Enrollment".
  5. Click "Print" and then save the document as a .pdf to your local drive.

Program Policies


Withdrawal / Drop / Transfer Policies

Course Withdrawal / Drop Procedure

Students can withdraw from a course by email request to Continuing Studies English Program Officer Regan Carver at CSEnglish@georgetown.edu.

Note: All withdrawals follow the refund policy (Click HERE).

Course Transfer Policy

Students may request Fall 2017 course transfers until Monday, Sept. 4 (the day before the first placement test). No requests will be granted after the deadline. Please submit requests to Continuing Studies English Program Officer Regan Carver at CSEnglish@georgetown.edu.

Note: We do not allow deferred enrollment from one semester to another.

Financial / Payment Policies

Course Tuition Payment

Payment by credit or debit card is the only form of payment accepted for Continuing Studies English courses.

When students register for courses offered by the Continuing Studies English program, they incur the cost of tuition. Students may not be permitted to participate in courses until the tuition payment is settled. Please note that unless students officially withdraw, they will be responsible for all costs associated with the courses.

Students will receive email confirmation messages upon successful registration. It is ultimately the student's responsibility to ensure registration and payment. Students should periodically review their enrollment through the MyCSE Student PortalFailure to receive an enrollment confirmation email message is not justification for seeking a refund.

Refund Policy

Summer 2017 Refund Schedule:

  • Withdrawals/Drops that are completed between March 1, 2017 and April 27, 2017 are due a 100% refund minus a $50 admin fee.
  • Withdrawals/Drops that are completed between April 28, 2017 and May 12, 2017 are due a 75% refund minus a $50 admin fee.
  • No refunds are awarded for withdrawals/drops that are completed on or after May 13, 2017.

Fall 2017 Refund Schedule:

  • Withdrawals/Drops that are completed by Aug. 24, 2017 are due a 100% refund minus a $50 admin fee.
  • Withdrawals/Drops that are completed between Aug. 25, 2017 and Sept. 12, 2017 are due a 75% refund minus a $50 admin fee.
  • No refunds are awarded for withdrawals/drops that are completed after Sept. 12, 2017.

Refunds will be credited back to the credit card used to make the payment 30 days after the drop has been processed. Please contact SCS Student Accounts at ccpestudentaccounts@georgetown.edu if you have questions about your refund payment.

Note: We do not allow deferred enrollment from one semester to another.

Cancellation of Courses

All Continuing Studies English courses are offered contingent upon sufficient enrollment. If a course is canceled, all registered students will be notified at least two (2) calendar days before the course's start date. If a course is canceled, students will have the option of transferring to another course or receiving a 100% refund minus $50 admin fee.

Note: We do not allow deferred enrollment from one semester to another.

I logged into My Continuing Studies English Student Portal and see that a block has been placed on my account. What should I do?

If a block has been placed on your account, please see the Student Registration Blocks and Unpaid Balances Policy (Click HERE) for more information.

Bad Weather Policy

Continuing Studies English follows the recommendations of the Provost's Office. To find out if classes are canceled:

Academic Policies

Georgetown University Policies

Students are responsible for observing general university policies and regulations concerning student conduct found on the Georgetown University website (link: HERE).

Students with Special Needs

Any student with a disability, whether a physical, psychological, or learning disability, must contact the Academic Resource Center (ARC) at (202) 687-8354 or arc@georgetown.edu and follow the process outlined by ARC for requesting an accommodation. Students should contact the ARC prior to the start of the term. If a request is not submitted on a timely basis, special accommodations are not retroactive, and therefore will not be honored. Georgetown does not discriminate or deny access to an otherwise qualified disabled student on the basis of disability, and students with disabilities may be eligible for reasonable accommodations and/or special services in accordance with the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990. However, students are responsible for communicating their special needs to the Academic Resource Center. The University is not responsible for making special accommodations for students who have not requested an accommodation and adequately demonstrated their disabilities. Also, the University need not modify course or degree requirements considered to be an essential requirement of the program of instruction.

Honor Code

Students are responsible for observing the rules and procedures of the Georgetown University Honor System.

Grades

Course grades are assigned based on completion of assignments and attendance. Course grades are Satisfactory (S) or Unsatisfactory (U). Official grades will be posted 2 weeks after last class date. If a student has questions about a grade or finds that a grade has not been recorded, s/he should contact CSE Program Officer Regan Carver at 202-687-4592 or CSEnglish@georgetown.edu.


CSE Disciplinary and Non-Voluntary Withdrawal Policy

Disciplinary sanctions can be made at the discretion of the Director of CLED Special Programs in consultation with the School of Continuing Studies Office of Academic Affairs & Compliance.  Disciplinary sanctions are typically imposed based on breaches of academic integrity (as defined and determined through the Georgetown University Honor System) or academic ineligibility.  The Director may also mandate a Non-Voluntary Withdrawal if a student’s behavior is so severely disruptive that it interferes with the educational process or other activities of the academic community or if the student’s actions could be viewed as harmful to him/herself or others. Such cases may also be referred to the Georgetown University Office of Student Conduct for further review. 

Sanctions may include any of the following:

  • Warning - Notice to the student, orally or in writing with a notation in the student’s file, that a continuation or repetition of the same or similar conduct will result in further disciplinary action.
  • Suspension (Registration Block) - Exclusion from courses and/or other privileges. No refunds will be returned should suspension occur during a course or program.  Any outstanding balance will remain the responsibility of the student based on the CSE refund and withdrawal policies.
  • Dismissal (Non-Voluntary Withdrawal)- Termination of non-credit student status for an indefinite period. The conditions for reenrollment, if any are permitted, shall be stated in the notification of dismissal.  No refunds will be returned should dismissal occur during a course or program.  Any outstanding balance will remain the responsibility of the student.

Disciplinary Policy Appeal
The student shall have the right of appeal to the Associate Dean for Academic Affairs & Compliance for the School of Continuing Studies. The student must present his or her grounds for appeal to the Dean, in writing, within 7 calendar days of the date of dismissal. The appeal procedure is not to be used for the circumvention of standard requirements or CSE policies (e.g. certificate requirements), but is designed to address exceptional cases of a complex nature. 

If the associate dean of academic affairs finds that the student’s termination is based on failure to satisfy standard academic requirements without exceptional, complicating circumstances, the student’s request for an appeal will be denied. If the associate dean of academic affairs determines that such exceptional circumstances do exist, then the dean may convene the Directors' Council to review the request and make an official recommendation to the dean. The associate dean of academic affairs will notify the student of the binding decision within 30 days of the appeal. The decision of the dean is final and not open to further appeal

Requests for Reenrollment following Dismissal
Students who have been dismissed from CSE, and/or the University should not expect to reenroll. In very rare cases, when in the judgment of the Dean of the School there is clear and compelling evidence of probable future academic success (while meeting all standard academic requirements without additional exceptions), a written application for reenrollment from the student may be considered. The Dean will consider the best interests of the student but also the best interests of CSE, the School, and Georgetown in the review process. This request for reenrollment must be submitted to the SCS Office of Academic Affairs & Compliance at least six weeks before the first day of classes in the semester or term desired for continued registration.

Disciplinary Process Appeal

The student shall have the right of appeal to the Center for Language Education and Development Director. The student must present his or her grounds for appeal to the Director, in writing, within seven calendar days of the date of dismissal. The appeal procedure is not to be used for the circumvention of standard requirements or Continuing Studies English policies, but is designed to address exceptional cases of a complex nature.

If the director finds that the student's termination is based on failure to satisfy standard academic requirements without exceptional, complicating circumstances, the student's request for an appeal will be denied. If the director determines that such exceptional circumstances do exist, then the director may convene the Directors' Council to review the request and make an official recommendation. The director will notify the student of the binding decision within 30 days of the appeal. The decision of the director is final and not open to further appeal.

Requests for Reenrollment following Dismissal

Students who have been dismissed from Continuing Studies English program, and/or the University should not expect to reenroll. In very rare cases, when in the judgment of the director there is clear and compelling evidence of probable future academic success (while meeting all standard academic requirements without additional exceptions), a written application for reenrollment from the student may be considered. The director will consider the best interests of the student but also the best interests of Continuing Studies English, Center for Language Education and Development, and Georgetown University in the review process. This request for reenrollment must be submitted to CSE Program Officer Regan Carver via telephone at 202-687-4592 or via email at CSEnglish@georgetown.edu at least six weeks before the first day of classes in the term desired for continued registration.

Student Complaints

Informal Complaint

Whenever a student has a complaint about a course or instructor, the student is encouraged to meet with the instructor and/or the program coordinator to resolve the problem informally as soon as possible. In some cases, however, when an informal resolution is not achieved, a student may wish to file a formal complaint.

Formal Complaint

After attempting to resolve a complaint informally, a student may file a formal complaint with the Director of CLED Special Programs who will be responsible for investigating the complaint and taking action. An outline of the formal complaint policy follows:

  1. The student attempts to resolve the situation informally through a conversation with the instructor and/or program coordinator.
  2. If that conversation does not lead to resolution, the student should contact the Director of CLED Special Programs to discuss the situation and outline the issue in writing by email or letter. Email can be sent to CSEnglish@georgetown.edu.
  3. The student must file the formal complaint within 30 days of the end of the semester in which the issue occurred. This statement should include, but is not limited to, the nature of the complaint, the facts, supporting items, and the remedy requested. The director of CLED Special Programs acts as an intermediary, gathering information from the student and instructor and then makes a decision. The director will investigate the complaint, take appropriate action, and respond to the student within 30 days.
  4. A record of the student complaint plus all findings will be documented in writing and retained in Continuing Studies English (CS English) departmental records.
  5. If, after communicating with the instructor and the Director of CLED Special Programs, the student would like to appeal further, he or she may then submit a formal request to the SCS Associate Dean for Academic Affairs for final review.  This written request must include supporting documentation (in the case of grade appeals, copies of the syllabus and required work; students may also submit any email correspondence between the student and professor).  The associate dean for academic affairs will complete an investigation to ensure policy has been followed. This decision is final and not open to further appeal.

Discrimination

CSE takes all allegations of discrimination seriously and requests that students who believe they have been discriminated against to make a formal complaint through the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) (link: HERE).


Request Assistance


Program, Enrollment & Academic Assistance:
Contact Regan Carver, Continuing Studies English Program Officer at 202-687-4592, CSEnglish@georgetown.edu or Skype to georgetowncledsp.

NetID, Password & BlackBoard assistance:
Contact UIS Tech Support at 202-687-4949 or help@georgetown.edu.